Strategies for Achieving Real-Time Payments in the U.S.
Shonda Clay, SVP Customer Relations & Support Office, Federal Reserve Bank
Shonda Clay is senior vice president for the Federal Reserve Bank of Chicago’s Customer Relations and Support Office (CRSO). She is responsible for leading national sales and marketing for the Federal Reserve Banks.
Clay joined the Federal Reserve Bank of Dallas in 1991 and transitioned to the Federal Reserve Bank of Chicago in 2001. Her tenure with the Federal Reserve has encompassed multiple areas of management responsibility to include internal support functions, customer support, business development and national sales and marketing. Clay was promoted to assistant vice president and national account manager in 2002. She was promoted to vice president in 2008 with responsibilities for regional sales and marketing and sales operations and analytics. She was promoted to senior vice president in 2014.
Clay holds a master’s degree in business administration from Northwestern University and a bachelor’s degree in business administration from the University of North Texas.
Glossary of Task Force Terms